EMS Patient Portal

PAYING YOUR BILL

To best accommodate our patients, we offer various ways to pay your bill. For payment options, click the link below. If you have any questions about your bill, please call (850) 951-7306. Our office hours are Monday through Friday from 8:00 a.m. – 4:00 p.m. CST.

PAYMENT OPTIONS

UNDERSTANDING YOUR BILL

Billing and Insurance Information

Paramedics must complete a Patient Care Report, also referred to as a run report, for every patient transport. This report includes detailed documentation concerning the patient’s condition and the care that was rendered.

WCFR must follow federal government guidelines for categorizing medical conditions on each patient bill. WCFR’s billing staff uses the information documented on the run report to determine the appropriate diagnosis and procedure codes that apply to a patient’s ambulance transport.

As a courtesy, we will attempt to verify your insurance coverage, notify you of any required copays and submit bills directly to your insurer. We recommend you obtain preauthorization for medical procedures when required by your insurance.

Insurance/Medicare/Medicaid Coverage

If insurance information was not obtained at the time ambulance services were provided, an invoice will be mailed to the patient with a form requesting insurance, signatures and/or Medicare/Medicaid information.

The completed insurance form should be returned to:

Walton County Fire Rescue
Billing Department
63 Bo Pete Manor Rd
Defuniak Springs, FL 32435-2943

Email: [email protected]

Fax: 850-331-6350

CURRENT INSURANCE/MEDICARE/MEDICAID COVERAGE

Patients who already have current Medicare/Medicaid or insurance policy information in our billing system will first have their invoices processed as follows:

Medicare Part B coverage:

We will file a claim on your behalf. Patients should expect to receive a statement confirming that Medicare has been billed. The patient’s account will then be placed in Medicare aging cycle, allowing ample time for Medicare to process the claim. Any remaining balance will be billed directly to the patient.

Both Medicare Part B and Medicaid coverage:

We will file a claim on your behalf. Patients should expect to receive a statement confirming that Medicare has been billed. The patient’s account will then be placed in Medicare/Medicaid aging cycle, allowing ample time for Medicare to process the claim.  If Medicare approves the claim for payment, the balance will be billed to Medicaid.

Medicaid coverage:

We will file a claim on your behalf. Patients should expect to receive a statement confirming that Medicaid has been billed. The patient’s account will then be placed in Medicaid aging cycle, allowing ample time for Medicaid to process the claim.  If Medicaid approves the claim for payment the account will be closed. If Medicaid denies the claim for payment, the balance will be billed directly to the patient.

HMO’s, Medical and other insurance coverage:

We will file a claim on behalf of our patients with HMO or other types of primary insurance coverage, after which the patient’s account will be placed in the proper aging cycle to allow for ample time for the insurance company to process the claim. Any remaining balance will be billed directly to the patient.

Motor Vehicle Accidents & Auto Insurance:

Transports resulting from a motor vehicle accident will require the patient to complete an insurance information form that will be mailed by our billing staff. It is important to complete this form in its entirety. Once the form is returned, our billing team will file a claim directly with the patient’s insurance carrier. The patient’s account will then be placed in an aging cycle to allow ample time for the insurance company to process the claim. The remaining balance will be billed to the patient.

REFILING A CLAIM

Unfortunately, not all claims filed are paid by Medicare or the patient’s private insurance company. Each insurance company has its own specific criteria for payment of claims. Not all ambulance services meet their criteria, which may result in a denied claim. There are specific procedures for re-filing claims with the insurance companies. Patients are advised to consult with their insurance carrier for further information and assistance with either refiling the claim or filing an appeal.

Our billing staff may be able to assist in the refiling process. Please call our office at 850-951-7306 for more information and assistance.