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Walton County JailMajor Brian Schultz, Director of Jail Operations

Inmate Calling

ICSolutions... Which PrePaid Option is right for me?

ICSolutions offers two solutions for prepaid calling:
Prepaid Collect and Debit. The following chart will help you decide which option best meets your needs.
 
Question
Point-of-Sale
PrePaid Collect
Debit Telephone
Account Funding
Who owns the Account Fund?  The Funds in an PrePaid Collect
account belongs to the called party
Once deposited, the funds
belong to the inmate
Who can the inmate call with the prepaid
funds?
The inmate may only use the funds to call the telephone number associated with the Prepaid Collect account The inmate may use the telephone debit account funds call any telephone number that is not otherwise blocked by the facility
Can the inmate call cell phones with this money? Yes, unless otherwise prohibited
by the correctional facility 
Yes, unless otherwise prohibited by the correctional facility 
Can the inmate call international telephone numbers with this money?  NO  Yes, unless otherwise prohibited by the correctional facility 
Where do I call to add money to the account?  Toll Free: 888-506-8407   Toll Free: 888-888-8413 
Is there a website where I can add money to the account?  Yes. Visit: www.icsolutions.com
and follow the link to Prepaid Collect Calling 
Yeswww.icsdeposits.com 
Are there fees for adding money to my account?  Fees for both Point-of-Sale PrePaid Collect and Debit Account Funding are the same:
Payment Method & Amount
Fee Amount 
Online - Debit Account payments of
any amount made via the website
FREE  
Phone: Payments of $50.00 or Greater FREE  
Phone: Payments of less than $50.00 $5.95 per payment 
What are the call
center hours? 
24 Hours a day, 7 days a week  24 Hours a day, 7 days a week 
Which payment methods are
accepted?
Credit Card, Debit Card, eCheck,
Western Union, Money Order 
Credit Card, Debit Card, eCheck,
Western Union, Money Order 
Are Bilingual operators
available? 
YES  YES 

Information provided by: ICSolutions
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