Inmate Calling

ICSolutions… Which PrePaid Option is right for me?

ICSolutions offers two solutions for prepaid calling:
Prepaid Collect and Debit. The following chart will help you decide which option best meets your needs.

Question
Point-of-Sale
PrePaid Collect
Debit Telephone
Account Funding
Who owns the Account Fund? The Funds in an PrePaid Collect
account belongs to the called party
Once deposited, the funds
belong to the inmate
Who can the inmate call with the prepaid
funds?
The inmate may only use the funds to call the telephone number associated with the Prepaid Collect account The inmate may use the telephone debit account funds call any telephone number that is not otherwise blocked by the facility
Can the inmate call cell phones with this money? Yes, unless otherwise prohibited
by the correctional facility
Yes, unless otherwise prohibited by the correctional facility
Can the inmate call international telephone numbers with this money? NO Yes, unless otherwise prohibited by the correctional facility
Where do I call to add money to the account? Toll Free: 888-506-8407 Toll Free: 888-888-8413
Is there a website where I can add money to the account? Yes. Visit: www.icsolutions.com
and follow the link to Prepaid Collect Calling
Yeswww.icsdeposits.com
Are there fees for adding money to my account? Fees for both Point-of-Sale PrePaid Collect and Debit Account Funding are the same:

Payment Method & Amount
Fee Amount
Online – Debit Account payments of
any amount made via the website
FREE
Phone: Payments of $50.00 or Greater FREE
Phone: Payments of less than $50.00 $5.95 per payment
What are the call
center hours?
24 Hours a day, 7 days a week 24 Hours a day, 7 days a week
Which payment methods are
accepted?
Credit Card, Debit Card, eCheck,
Western Union, Money Order
Credit Card, Debit Card, eCheck,
Western Union, Money Order
Are Bilingual operators
available?
YES YES

Information provided by: ICSolutions

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