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Support Services Division

Communications

CommunicationsWalton County Sheriff's Office Communications serves as the primary public safety answering hub for all 911 calls in Walton County. The Division is staffed with 37 dedicated individuals who are highly trained to handle emergency situations. The Division operates around-the-clock and processes more than 351 telephone calls per day. The telecommunications officers must complete a minimum of 690 hours of internal training and pass a state certification examination. Those who dispatch Fire and EMS calls must obtain training in Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD). Telecommunications officers also receive training in FEMA-related courses and interoperable communications protocols that ensure Walton County can maintain communications through adverse conditions.

The Public Safety Communications section is responsible for all incoming 911 and administration calls for the WCSO, area fire departments and EMS. The joint communications center is comprised of 32 full-time members and is staffed around-the-clock.

In 2013, the WCSO processed more than 128,004 calls for service dispatched through police, fire, and emergency medical services for the citizens of Walton County. 911 coordinators ensure compliance with state and national emergency response directives and lead communication officers provide leadership during each shift.
 

2013 Highlights:

  • 128,004 calls for service
  • 911 emergency calls

2013 major holiday call volume:

  • Memorial Day
  • Independence Day
  • Labor Day
  • New Year's Eve